Field Service Europe 2014 (past event)
20 - 22 October, 2014
Movenpick Hotels, Amsterdam , Netherlands
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Mediacenter
Field Service Trends Report 2014
A survey of over 125 cross-industry, cross-vertical serviceleaders from Field Service USA 2014 was used to create the 2014/2015Services, Revenue & Trends Report, a free report that assesses thetrends driving the 21st century service economy. Respondents represent topcompanies like Cisco, GE, Siemens, Metter-Toledo Inc., andmore. The study reveals trends in: - Customer experience - Remote On-Demand Training - Innovations for Transforming Service Delivery - Opportunities for revenue generation in 2014 Download the report by clicking on the image at left.
Service Revenue
The Field Service research team, with the help of global service software provider ServiceMax, created this service trends report from a survey of more than 50 companies like Johnson Controls and Bayer Healthcare, in attendance at the Field Service Europe event in October 2013. Other key insights of the report include: 66% of companies view their service organisations as profit centres rather than cost centres 40% of companies have no strategy in place to motivate their parts reps to sell services, and will not be looking to do that for the next five yearsSee how your firm compares to your peers and competitors by viewing the results throughout this report. Click on the icon to the left to download the full report to see how your own organization measures up against your peers and the competition in Field Service.
Servitisation In Europe
The Director's Report leverages more than eight weeks of intensive, high-level discussions with industry leaders to provide a birds-eye-view of the current landscape of field service in Europe. Click the image on the left to download this exclusive report.
Field Service 2012 Benchmarking Report
During the 2012 Field Service conference, a survey was conducted with the audience of more than 400 attendees with the goal of providing a report that would outline how service organizations stack up against one another in various focus areas. The audience was asked to comment about their investment in: Streamlining service delivery Future investment into research and development Current growth strategies New product development Workforce management strategies Best-in-class strategies for training and developmentApproximately 60 people in roles like Senior Vice President, Customer Support, Vice President of Field Service, Director of Customer Advocacy and more, from companies as diverse as Kodak, Siemens and Pitney Bowes, responded to the comprehensive survey.
Supply Chain Management Systems
Click on the image to Download the Exclusive Presentation. In this exclusive presentation, Georg Lammers, Vice President, Sales & Marketing for Infraserv Logistics GmbH discusses looks at how to optimize supply chain management systems and how to select the best processes for your company. Click on the image at left to download the PDF.