Francesco Castelletti

Head of Customer Field Service
Swisscom Ltd

Francesco Castelletti has been working at Swisscom for 30 years in different sales and after-sales roles for Enterprise Customers. Currently he is challenging a further development of the field service organization, to achieve an auspicious merge of the IT & TelCo Business at Swisscom. Francesco will be presenting the challenge and key factors of a successful transformation.

Check out the incredible speaker line-up to see who will be joining Francesco.

Download The Latest Agenda

Day 1

Monday, August 10th, 2015

08:55 Driving Sustainable Change In Field Service Organizations: Eliminating Waste In Service

Topics that will be covered include:

•ICT Technology & Market development

•Challenges for Field Service organizations

•Cost center to profit center

•Service Integration / Remote Capability

•Trusted adviser role

•Mind-Set / Service culture

•Managing Field Service transformation