Hans van den Heuvel

Hans van den Heuvel has over 20 years of experience in working in Services & Support for both hardware & software companies operating in a wide variety of markets. For almost this whole period he has worked on an international level and has worked in the Netherlands, his home country, and also Germany and the UK. Van den Heuvel has worked for Canon since 2006, first as System & Technical Support Manager for Canon Netherlands, after which he became Director of Business Operations. In October 2010 he moved to the EMEA HQ of Canon in London where he became Technical Support Director for the EMEA region, responsible for all 4th level Technical Support issues on both the consumer and business side of Canon’s business. In April 2014 he was appointed to his current role of Operations Director Services & Support for EMEA with additional responsibilities for all customer facing activities (Pan European Contact Centre, Field Service, Technical Support, QA, and in-house repair). About Canon Europe Canon Europe is the regional sales and marketing operation for Canon Inc., represented in 116 countries and employing over 17,000 people across Europe, the Middle East and Africa (EMEA). Founded in 1937 with the specific goal of making the best quality camera available to customers, Canon’s tireless passion for the Power of Image has since extended its technology into many other markets and has established it as a world leader in both consumer and business imaging solutions. Its solutions comprise products, ranging from digital compact and SLR cameras, through broadcast lenses and portable X-ray machines, to multi-function and production printers, all supported by a range of value added services. Canon invests heavily in R&D to deliver the richest and most innovative products and services to satisfy customers’ creative needs. From amateur photographers to professional print companies, Canon enables each customer to realise their own passion for image. Canon’s corporate philosophy is Kyosei – ‘living and working together for the common good’. In EMEA, Canon Europe pursues sustainable business growth, focusing on reducing its own environmental impact and supporting customers to reduce theirs using Canon’s products, solutions and services. Canon has achieved global certification to ISO 14001, demonstrating a world-class environmental management standard. Further information about Canon Europe is available at: www.canon-europe.com