Herman Goemans

President of Sprague Europe
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Herman returned to the Reverse Logistics Service Industry 6 years ago with Sprague-Europe, this after having made a “pits-stop” for 8 years in Product Design as the VP of R&D at BDT AG in Germany.

BDT AG is a major ODM’s behind products from HP, Dell, IBM, Xerox, SUN/Oracle, etc. on Storage Automation and Office/Production Printers.

Prior to this BDT AG period, Herman held several management positions in Service Logistics with Digital Equipment Corp(DEC) and Compaq, managing the EMEA Repair Centers and WW Quality & Engineering Operations.

Through re-engineering and re-structuring Digital’s Service Logistics technical Operations Herman contributed to one of the best Service Logistics operations in this industry.

Prior to this period Digital period Herman worked in several HW & SW Design Engineering positions at ITT/SEL and Xerox.

Check out the incredible speaker line-up to see who will be joining Herman.

Download The Latest Agenda

Day 3

Saturday, October 10th, 2015

16:00 Streamlining Reverse Logistics Across The Product Lifecycle

Long term parts availability and cost are the typical critical success factors.
Service Organizations that deal with professional products with long product life-cycles would benefit most.
How to manage this better across Product Life cycle.
Resulting in higher Customer SAT, dramatic lower Logistics and Material cost, and better Spare Parts quality.
Based on operationally tested concepts.