Ian Channing

Ian is a key figure in progressing Swisslog’s ongoing reputation as an outstanding service company. lan leads the customer support operations for Swisslog, a key role overseeing the development and delivery of customer solutions, including the management of customer contracts, service level agreements and the delivery of a dedicated and consistent service experience to Swisslog business partners throughout the world. Previously, lan worked for a number of big names in the logistics sector, gaining experience in all areas including key account, site and service management - experience which has proved invaluable in the planning and development of Swisslog’s complete solutions. A qualified engineer, lan brings a huge amount of hands-on experience to his role, a quality he feels enables him to work well with all levels of the business. This includes daily interaction with Swisslog customers and business partners, as well as the successful co-ordination and management of a team of 600 FTEs, specialising in the delivery of largescale projects to high profile clients. Not one to accept the status quo, lan is constantly on the lookout for ways he can improve the customer experience, and particularly prides himself on his practical and pragmatic approach to projects he undertakes. In his spare time, lan spends time relaxing with his wife and two sons as well as supporting his local Rugby team as a qualified coach.