Field Service Europe 2014 (past event)
20 - 22 October, 2014
Movenpick Hotels, Amsterdam , Netherlands
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John Cullen
Vice President Business Solutions, Services Business Line
MOD UK
Check out the incredible speaker line-up to see who will be joining John.
Download The Latest AgendaDay 2
Thursday, September 10th, 2015
16:10 Improving Your Remote Diagnostics To Become A Prognostic Service Organization
• Enhancing your service delivery by ensuring advanced remote diagnostic capabilities
• Analyzing connectivity with your customers and improving interoperability
• Effectively tracking product behavior and performance to become more predictive
• Tackling the challenges of adding diagnostic capabilities to an existing product line versus building them into a new product
Day 3
Saturday, October 10th, 2015
10:00 Panel Discussion: Reinforcing The Intersection Of Field Service And Customer Service
• Understanding the impact that quality service has on customer satisfaction and on your bottom line
• Summarizing the aspects of your service that differentiate you and formalizing into best practices that all technicians should follow
• Marketing your company’s emphasis on quality service and delivery