Michael Traeger

Sales Manager
IFS

Check out the incredible speaker line-up to see who will be joining Michael.

Download The Latest Agenda

Day 2

Thursday, September 10th, 2015

08:45 Chairperson’s Opening Address

Day 3

Saturday, October 10th, 2015

11:40 Approaches For Utilizing Service Management Analytics To Understand Customer Behavior And Reduce Business Churn

13:40 Roundtable Discussions:

In this session, you'll have the opportunity to attend two of the following discussions:

Table 1: Mobile Workforce Enablement: Devices, Apps, Platforms
Hosted by Steve Harding, Sales Director EMEA, Antenna Software, a Pegasystems business

Table 2: Topic TBD
Hosted by Oliver Lemanski, Global Manager Industry Solutions, TNT Express

Table 3: Topic TBD
Hosted by Gert-Jan DenBoer, Program Manager Mobility Field Service, Alstom

Table 4: Topic TBD
Hosted by Raffaele Lauria, GFS Operations Fulfillment Leader, GE Oil & Gas

Table 5: Topic TBD
Hosted by Matt Adams, Service Director, Building Efficiency Systems & Service, Johnson Controls

Table 6: Approaches For Utilising Service Management Analytics To Understand Customer Behavior And Reduce Business Churn
Hosted by Michael Traeger, Sales Manager, IFS

** additional roundtable hosts to be determined