Patrick Stucke

Manager of Service Planning
Konica Minolta Business Solutions Europe

Check out the incredible speaker line-up to see who will be joining Patrick.

Day 2

Thursday, September 10th, 2015

Developing tiered levels of customer training where the most basic level is included as part of the sales contract
Creating additional levels of more intense customer training that are available for an added price
Requiring customers to pass a certification test which adds revenue above and beyond training fees