Field Service Europe 2014 (past event)
20 - 22 October, 2014
Movenpick Hotels, Amsterdam , Netherlands
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Paul Roosen
Director Service
Miele Canada Inc
Check out the incredible speaker line-up to see who will be joining Paul.
Download The Latest AgendaDay 2
Thursday, September 10th, 2015
09:00 Differentiating Your Service To Demonstrate Superior Value
•Developing tools to compete against low-end competitors in a commoditized market
•Synthesizing corporate marketing efforts to ensure your customers understand the value of your service
•Compiling a tool kit to justify higher prices (what must be highlighted about your service)
Day 3
Saturday, October 10th, 2015
10:00 Panel Discussion: Reinforcing The Intersection Of Field Service And Customer Service
• Understanding the impact that quality service has on customer satisfaction and on your bottom line
• Summarizing the aspects of your service that differentiate you and formalizing into best practices that all technicians should follow
• Marketing your company’s emphasis on quality service and delivery