Spencer Earp

Vice President for Europe
ServiceMax

Spencer Earp, Vice President for Europe, is responsible for the growth of the European business for ServiceMax, specialists in end-to-end field service software. Over the last 18 years, Spencer has held several European leadership positions in technology that include Oracle, Quamas and Intershop (CRM, compliance, eBusiness). His experience also includes running industry specialist teams in Manufacturing, Retail, Finance, Pharmaceutical, Medical Device, Biotechnology and Life Sciences. He also led the transformation of a business that had been focused on small and medium sized organisations into one that could scale and support Enterprise clients.

Check out the incredible speaker line-up to see who will be joining Spencer.

Download The Latest Agenda

Day 2

Thursday, September 10th, 2015

12:05 Transforming Field Service Into A Profit Powerhouse

Did you know that service revenue is the top priority for half of all field service executives? Field service, more than ever, is now seen by CEOs as the next big driver of revenue and growth within the company, but how do companies make growing service profitability a reality? In this session, learn how your people, your processes and your technology are the key to turning your field service organisation into a profit powerhouse.

• Learn how to leverage your engineers in the field to drive more revenue for your organisation

• Understand the culture and strategies required to become a true revenue generator

• See how detailed metrics and dashboards can give you greater insights into your field service workforce

• Hear real company success stories

13:55 Roundtable Discussions:

During this session, you'll have the opportunity to attend two of the following discussions:

Table 1: Approach To Monetize Customer Interactions To Maximize Service Outcomes
Hosted by Paul Mooney, VP Customer Success, ServiceSource

Table 2: Service Innovation & Transformation
Hosted by Ivo Ruckstuhl, Head of Mobile Solutions, Coresystems

Table 3: Discussing The TCO Of Rugged Devices
Hosted by Patrick Seidensticker, Director Rugged Mobility Marketing Solutions, Dell

Table 4: Establishing A Safety-Driven Culture
Hosted by An Executive From Fleetmatics

Table 5: The Mobile Imperative: Mobile Strategies For Field Service Efficiency And Revenue Growth
Hosted by Spencer Earp, Vice President for Europe, ServiceMax

Table 6: What's The Best Organization Model For Global Customer Service?
Hosted by Jerome Piche, Vice President Service, bioMerieux

** additional roundtable hosts to be determined